About Us

Frequently Asked Questions

Facility, Space And Units

  • What types of storage do you offer?
    If you are relocating, renovating or reorganizing we have personal storage units available so you can easily store furniture, outdoor toys (bikes, snowboards, kayaks, etc) or seasonal lawn and garden equipment. We also offer business storage units, college student storage units, and RV/Boat/Vehicle storage.
  • What are your unit sizes?
    Our storage sizes range from approximately 5'x5' to 12'x40'. Please use the chart below to determine the right amount of space for you. Still unsure? You can always call us for help!

    • 5'x10' – Like a walk-in closet. You can fit studio apt. or small bedroom furnishings, mattress set, dining room

    • 10'x10' – Like a small bedroom. You can fit 1-2 bedroom apt. furnishings, refrigerator, appliances, canoes, sofas

    • 10'x15' – Like a small office. You can fit 1-2 desks, cabinets, large printers, chairs, sofas

    • 10'x20' – Like a large bedroom. You can fit 1-2 bedroom home furnishings, refrigerator, appliances, canoes, sofas

  • What happens if I need more or less space after I move in?
    This is more common that your probably think! If this happens to you, simply contact the office so we can check availability of other sizes in the facility. If the size you want to change to is available, we will assist you in the transition.
  • Do you have climate-controlled units?
    We currently do not offer climate-controlled units.
  • I need to access my storage unit at off times. When can I access my unit?
    You can always access your storage unit 24 hours per day, 7 days a week, 365 days per year. If you need additional assistance, feel free to contact us and we will be happy to help.
  • Do the storage units have electrical outlets?
    For safety reasons, we do not install electrical outlets in our storage units.
  • Do you offer RV/Boat/Vehicle parking?
    Yes. We do offer secure outdoor parking for your RV, Travel Trailer, Boat, Utility Trailer, or Vehicles along with Boat and RV specific units.
  • What kind of security features do you offer at your storage properties?
    We're committed to keeping your belongings safe! In addition to passive security features like fences and well-lit areas, we have surveillance cameras and 24-Hour Gate Access to provide a secure, stress-free storage experience. Assigned key codes will only allow our storage unit tenants access to the facility.
  • What items are prohibited in a self storage unit?
    You may not store any items that are explosive, flammable, odorous, hazardous, corrosive or perishable. These items can include food, drinks, fireworks, propane tanks, chemicals, etc. If you think you have an item that is prohibited but are unsure, please contact the office for clarification.

Reserving A Unit And Moving In

  • How do I rent a storage a unit?
    Renting a unit is simple. Either select and rent your unit online, give us a call, or stop by in person. Units are rented on a month-to-month basis and require no deposit. You can either pay online, over the phone, or in person.
  • Do I have to sign a long-term storage contract?
    No! We understand some people have commitment issues, which is why all self storage rentals are done on a month-to-month basis. You can even pay your monthly rent online.
  • Does the unit come with a lock?
    Locks are provided with rental of the unit
  • It's time for me to move out. What do I need to do?
    We're sorry to see you go! Here's what you need to do. We do not require advanced notice to vacate. Make sure everything has been moved out of your storage unit and the lock has been removed. Let us know when you are completely moved out of the unit. Once the unit has been inspected, it will be marked as officially vacant. Please take note: Rent WILL NOT be pro-rated. Units are rented on a month-to-month basis. Please keep us in mind the next time you need self storage unit.

Managing My Account

  • How do I change my information on my account?
    Please feel free to send an email, stop by the office, or call us at (816) 396--0710 and we can update your information.
  • Can I set up automatic payments for my account?
    Yes. We can setup automatic payment using a credit card or directly from a bank account.
  • How do I pay my monthly rent?
    Payments can be made online, over the phone or in person. Phone payments can be made by debit card, credit card, or bank transfer. We accept MasterCard, Visa, Discover or American Express. We can always process your payment in the office as well. In person, we take cash, check, debit or credit cards, or bank transfer. It is preferred to setup automatic payments.
  • What happens when my rent payment is late?
    Your monthly rent is due on your anniversary date.

    • After 10 days late, you will be denied access to your unit and your gate code access will be revoked.

    • After 10 days late, you will be charged a $15 late fee.

    • After 30 days late, your unit will be over-locked.

Protect My Belongings

  • Do I need self storage property protection?
    Property protection is highly recommended to protect the value of your belongings, though not required. We do offer a competitive property protection plan for your belongings, you can check with your personal insurance provider as well.
  • How much does self storage property protection cost?

    • $7.95 per month - Up to $1,000 in personal property damage

    • $10.95 per month - Up to $5,000 in personal property damage

    • $20.95 per month - Up to $10,000 in personal property damage

    • Your insurance provider should also be able to provide options. It is possible that your homeowner's or renter's insurance policy already covers your belongings

  • How much property protection do I need?
    The amount of coverage you need depends on what you will be storing in the unit. One way to estimate the value of what you will be storing is the cost of replacing something if it becomes damaged.
  • How do I cancel the property protection policy?
    We are ready to assist you in any way, including cancelling your property protection policy (if it was purchased through us). If your insurance was through your personal insurance provider, please contact them directly.
  • How to Keep Mice and Bugs Out of a Storage Unit?

    • Pack items in plastic totes with airtight lids.

    • Do not store food inside a storage unit.

    • Keep items raised a couple of inches off the ground.

    • Cover mattresses and upholstered furniture.

    • Use natural pest deterrents.

    • Use FRESH CAB Rodent Repellent. Order from Amazon

    • Put cedar blocks in a bowl on a shelf

    • Drop lavender or peppermint essential oils on cotton balls.

    • Lavender Dryer sheets can be an effective way to repel mice due to their strong scents.

    • Visit your storage unit regularly.


  • Village Storage
  • 19037 59 Highway
  • St Joseph, MO 64505
  • (816) 396-0710

Office Hours

  • Mon
    9:00 AM - 5:00 PM
  • Tue
    9:00 AM - 5:00 PM
  • Wed
    9:00 AM - 5:00 PM
  • Thu
    9:00 AM - 5:00 PM
  • Fri
    9:00 AM - 5:00 PM
  • Sat
  • Sun

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